Support Terms


 

What’s included in themes support

– Theme installation issues
– Theme Demo import issues
– Basic WordPress & Theme usage questions
– Help with themes features or settings
– Theme bug fixes

 

What’s NOT included in themes support

– Theme customizations or modifications
– Issues caused by 3rd party plugins
– Issues arising from user modifications to the theme’s code, styling or functionality
– Issues caused by your hosting company

 

Please, read before posting:

– Include a link to your website and detailed informations about your problem.
– Read the theme documentation and watch the video tutorials. Many support questions can be answered simply by doing it. So, please do it.
– Support is offered Monday – Friday, we aim to respond within 24 hours, but please allow us up to 24/48 hours to review the ticket.